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Frequently Asked Questions

What services do you offer?
We provide complete moving solutions, including decluttering, packing, moving, and unpacking. We also offer additional services like cleaning, garden tidy-ups, rubbish removal, and charity donation arrangements. Whether you’re moving a home or office, we tailor our services to meet your needs.
Do you handle interstate and regional moves?
Yes, we coordinate interstate and regional moves, in addition to local moves in metropolitan Melbourne. Every step is managed with care and professionalism.
What about insurance for my move?
We take every precaution to protect your belongings but recommend arranging your own insurance to cover potential risks. We can connect you with a qualified insurance broker to assist with this.
Can you help with decluttering my home or office?
Absolutely. We offer full and partial decluttering services for homes, offices, and garages. Through our partnership with Family Life, we can also assist with donations and we handle rubbish removal.
I feel embarrassed about my home. What should I do?
There’s no need to feel embarrassed. We pride ourselves on being caring and empathetic. We never pass judgment and treat every job with confidentiality, understanding how overwhelming a move can be.
Will I have a dedicated contact for questions and support?
Yes, you will have a dedicated point of contact available from the start to the end of your project ensuring you always have direct support for any questions or concerns. 
What makes your team different?
Our fully trained, friendly team treats each move with care and respect, especially when working with special needs clients, mature members of the community, and deceased estates. We ensure confidentiality and understand how overwhelming moving can be.
Do you provide packing materials?
Yes, we arrange delivery of all necessary boxes and packing materials before your move, ensuring you have everything you need.
Can you assist with special needs moves?
Certainly, we offer tailored moving solutions for individuals with special needs, including the mature members of the community, to ensure a smooth and stress-free process.
Do you offer storage solutions?
Yes, we provide short-term and long-term storage solutions based on your needs. Let us know what you require, and we’ll take care of the rest.
How do you provide quotes?
We provide a complimentary onsite consultation, after which you will be provided with a project overview and detailed quotation.
How much notice do you need for a move?
We recommend contacting us as soon as possible. Subject to availability, we’ll work with you to plan your move within your preferred time frame.
What areas do you service?
We primarily operate in metropolitan Melbourne and service inner regional areas subject to availability
Do you handle partial moves?
Yes, we offer both full and partial moving services customised to your needs and budget.
Can you help with deceased estates?
Absolutely, we manage moves for deceased estates with sensitivity and care, ensuring a respectful and organised process.
Can you move bulky items such as pool tables or pianos?
Yes, we can arrange careful transport for large, heavy, or bulky items like pianos and pool tables.
Do I need to clean or declutter before a site visit?
No, you don’t need to clean or prepare. We prefer to view the space in its raw state to determine requirements properly and offer the best advice.
What do I need to do before the move begins?
We’ll advise you on what’s helpful, such as ensuring parking is available and clearing entrance areas for easy access on the day of the move.
What are some moving day suggestions?
  • Pack an overnight bag with essentials (clothes, toiletries, medications).
  • Minimise fridge/freezer items in advance, and use an esky or similar for transport.
  • Arrange for pets to be cared for off-site during the move.
Do you offer a home styling service?

Yes, we offer both full and partial styling services to make your home photo-ready for sale. We use existing decor or provide additional pieces to freshen any space.